Vanitha has 20+ years of experience leading and implementing CX & innovative solutions working with global corporations and stakeholders. She has worked in different roles and projects with companies like FIS, Citibank, DCB Bank, and Accenture. Her most recent assignment was entrepreneurial, leading a participatory design model, bringing diverse views from citizens, policymakers, industry thinkers, academia, and artists to spark innovative thought leadership.

Vanitha Shankar is a customer experience strategist & educator partnering with different organizations to bring diverse ideas and visions to life. Her focus areas are in strategy, experience design, and innovation. She works with stakeholders to support user research strategy, product ideation & roadmap, opportunity mapping, org frameworks, and service design implementation. She also collaborates with innovation councils, and academic & pioneering UX training institutions like HFI to design and facilitate training programs. Skilled in pioneering customer experience design initiatives in agile environments, she drives strategic business initiatives, outreach programs, CX/innovation workshops, and certification programs.