ITIL allows better access to services for users and speedy responses to customer enquiries and complaints. This helps improve customer satisfaction and build a better relationship with the customer. ITIL provides better management and control over the IT system infrastructure and management
ITIL 4 is the latest update of ITIL. The main aim of ITIL 4 is to keep up with the ever-changing business environment. ITIL 4 is providing a new operation model to organizations. This model is both practical and flexible. You can use this model for transforming your entire organization. ITIL best practices are already integrated with DevOps and Agile development. Thus, it is perfect for IT teams.
Top 5 Business Benefits of ITIL4
WHAT YOU WILL LEARN
The ITIL 4 Foundation course is the entry level course for certification in IT Service Management (ITSM). This course covers the latest version (4 released 2019) of ITIL®. ITIL has led the IT Service Management (ITSM) industry with guidance, training and certification programmes for over 30 years. ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The key components of the ITIL 4 framework are the Service Value System and the Four Dimensions model.
Service value system (SVS) represents how components and activities of the organization facilitate value creation through IT-enabled services. Core components of the ITIL SVS are:
AUDIENCE
Individuals at the start of their journey in Service Management; ITSM Managers and aspiring ITSM Managers; Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery; Existing ITIL qualification holders wishing to update their knowledge.
WHAT YOU WILL LEARN
ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The ITIL 4 Certification scheme:
This course teaches not only how value streams can be built and managed holistically but how continual improvement iterations and feedback loops can be included in value streams. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. In so doing, it reflects new ways of approaching service management.
AUDIENCE
The target audience for this qualification is:
WHAT YOU WILL LEARN
ITIL ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The ITIL 4 Certification scheme:
ITIL 4 Specialist Drive Stakeholder Value (DSV) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
AUDIENCE
The target audience for this qualification is:
WHAT YOU WILL LEARN
ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The ITIL 4 Certification scheme:
ITIL 4 Specialist High Velocity IT (HVIT) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
AUDIENCE
The target audience for this qualification is:
WHAT YOU WILL LEARN
ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The ITIL 4 Certification scheme:
ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
AUDIENCE
The target audience for this qualification aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.
WHAT YOU WILL LEARN
ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The purpose of this course is to prepare candidates for the ITIL 4 Managing Professional Transition exam. Candidates need to demonstrate enough understanding and practical application of the concepts covered in the following ITIL 4 Core publications to be awarded the designation ITIL 4 Managing Professional:
AUDIENCE
Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wishing to develop their knowledge and application.
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