Improving Information Technology with

ITIL Practices

Build a strong foundation for your IT operations with ITIL4 Training

How ITIL® can improve the management of a IT service company?

ITIL allows better access to services for users and speedy responses to customer enquiries and complaints. This helps improve customer satisfaction and build a better relationship with the customer. ITIL provides better management and control over the IT system infrastructure and management

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Overview of the ITIL Framework

ITIL 4 is the latest update of ITIL. The main aim of ITIL 4 is to keep up with the ever-changing business environment. ITIL 4 is providing a new operation model to organizations. This model is both practical and flexible. You can use this model for transforming your entire organization. ITIL best practices are already integrated with DevOps and Agile development. Thus, it is perfect for IT teams.

Why ITIL Framework Is Important for Your Business?

Top 5 Business Benefits of ITIL4

Robust Alignment between IT & Business

Better Visibility into IT Cost

Improved Customer Service

Minimal Service Disruption

Gives a Competitive Edge

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WHAT YOU WILL LEARN

The ITIL 4 Foundation course is the entry level course for certification in IT Service Management (ITSM). This course covers the latest version (4 released 2019) of ITIL®. ITIL has led the IT Service Management (ITSM) industry with guidance, training and certification programmes for over 30 years. ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

 

The key components of the ITIL 4 framework are the Service Value System and the Four Dimensions model.

 

Service value system (SVS) represents how components and activities of the organization facilitate value creation through IT-enabled services. Core components of the ITIL SVS are:

  • ITIL service value chain
  • ITIL practices
  • ITIL guiding principles
  • Governance and
  • Continual improvement

 

AUDIENCE

Individuals at the start of their journey in Service Management; ITSM Managers and aspiring ITSM Managers; Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery; Existing ITIL qualification holders wishing to update their knowledge.

WHAT YOU WILL LEARN

ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

 

The ITIL 4 Certification scheme:

This course teaches not only how value streams can be built and managed holistically but how continual improvement iterations and feedback loops can be included in value streams. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. In so doing, it reflects new ways of approaching service management.

 

AUDIENCE

The target audience for this qualification is:

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge.

WHAT YOU WILL LEARN

ITIL ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

 

The ITIL 4 Certification scheme:

ITIL 4 Specialist Drive Stakeholder Value (DSV) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

 

AUDIENCE

The target audience for this qualification is:

  • Individuals continuing their journey in service management
  • ITSM managers & aspiring ITSM managers
  • ITSM practitioners managing and integrating stakeholders, focus on the customer journey & experience, and those responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge.

WHAT YOU WILL LEARN

ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

 

The ITIL 4 Certification scheme:

 

ITIL 4 Specialist High Velocity IT (HVIT) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

 

AUDIENCE

The target audience for this qualification is:

  • Individuals continuing their journey in service management
  • ITSM managers & aspiring ITSM managers
  • IT managers & practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
  • Existing ITIL qualification holders wishing to develop their knowledge.

WHAT YOU WILL LEARN

ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

 

The ITIL 4 Certification scheme:

ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

 

This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

 

AUDIENCE

The target audience for this qualification aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

WHAT YOU WILL LEARN

ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

The purpose of this course is to prepare candidates for the ITIL 4 Managing Professional Transition exam. Candidates need to demonstrate enough understanding and practical application of the concepts covered in the following ITIL 4 Core publications to be awarded the designation ITIL 4 Managing Professional:

  • ITIL 4 Foundation
  • Create, Deliver and Support (CDS)
  • Drive Stakeholder Value (DSV)
  • High Velocity IT (HVIT)
  • Direct, Plan and Improve (DPI)

 

AUDIENCE

Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wishing to develop their knowledge and application.

Why Enrol Training Course at Info Trek?

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Worked with over 200 certified trainers from different industries and strategic brand partners.

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